Mitrol University We help our clients to develop their expertise, boost ROI and increase their business value with exclusive and unlimited access to our interactive, self-paced training platform.
Aimed at those in charge of monitoring campaigns real time performance, this course describes how to access and customize the display of complete critical information that enable contact center managers to increase business control, and supervisors to take corrective actions on time preventing business impacts and boosting ROI.
This course is addressed to Supervisors, Quality Assurance Representatives, Administrators and Executives involved in the contact center operation performance control and report.
Addressed to Contact Center Supervisors, Quality Assurance analysts, administrators and executives involved in performance control and report.
This course is specially designed for Contact Center agents that manage their customer interactions through MitCT - Premium Edition. We also recommend this course to technical support analysts, IT engineers and consultants interested on improving service quality and customer management.